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Chick-fil-A Unveiled Solution To Ongoing Drive-Thru Issues

The new technology will cut down on wait times.

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The drive-thrus at Chick-fil-A have long been problematic. Long lines, slow lines, and even neighbours in California calling it a "public nuisance"

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However, the corporation just revealed that it might have a solution to these car problems. Currently being tested by Chick-fil-A is new drive-through technology that could make its lanes run more effectively.

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60 establishments have Drive-Thru Express lanes available. These lanes are reserved for picking up orders that were placed in advance using the chain's app.

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Customers at the test locations can select a Chick-fil-A. Choose "Drive-Thru Express" at a location on the app's map, then place your order.

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When customers get there, all they have to do is pull up to the Express Lane, scan a QR code using their smartphone app, and pick up their order from a staff member.

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The brief wait for your order to be taken is the most time-consuming component of our drive-thru ordering process. The express lane gives customers access to increased speed by drastically reducing the time required for ordering and paying.

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According to the business, additional testing at the present pilot locations will determine whether or not new Drive-Thru Express lanes will be introduced in 2023.

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While Chick-fil-A is attempting to speed up its drive-through, it is not new to employing operational improvements to give customers a more effective level of service.

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During the epidemic, the company started hand-delivering meals to cars and taking orders using iPads. It also implemented face-to-face ordering and outside meal delivery.

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